ar99o takes data privacy seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, who may access it and what rights you hold over your own data.
ar99o does not sell, rent or licence your personal data to third parties for marketing or commercial purposes. Your information stays within the platform's operational boundary.
You have the right to access, correct, restrict and request deletion of your personal data. These rights can be exercised by contacting the support team at any time.
All data transmitted to and from ar99o is encrypted via TLS/SSL. The padlock icon in your browser confirms that your session — including any documents uploaded during KYC — travels over a secured channel.
We collect only the data that is necessary to operate your account, verify your identity, process transactions and fulfil our legal obligations. No superfluous data points are requested.
Cookies used on ar99o are limited to those necessary for platform functionality, session management and basic analytics. Third-party tracking cookies for advertising are not deployed without separate disclosure.
Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or to comply with applicable legal and regulatory obligations. Retention periods are outlined in Section 8.
This Privacy Policy ("Policy") describes how ar99o ("we", "us", "our", "the Platform") collects, uses, stores, shares and protects personal information provided by users ("you", "your", "User") of the ar99o platform available at ar99o.cam.
ar99o is an English-language online betting and live casino information platform operated for users in Pakistan and other jurisdictions where access is not restricted by applicable law. The platform covers sports betting — including Pakistan cricket, PSL T20 leagues, ICC tournaments, football and UFC — along with live casino, featured slots and responsible gambling guidance.
By accessing ar99o, creating an account or otherwise interacting with the platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with this Policy, you should not create an account or use the platform.
The following definitions apply throughout this Privacy Policy:
The Data Controller for personal information processed through ar99o is the licensed Operator of the platform. The Operator's full legal name, registered address and applicable license jurisdiction are available upon request via the contact address provided in Section 14 of this Policy.
Where ar99o engages third-party service providers to process data on its behalf — for example payment processors, identity verification services or cloud infrastructure providers — those parties act as Data Processors and are bound by contractual data protection obligations consistent with the standards described in this Policy.
ar99o collects personal data through several channels. The categories of data collected, and the circumstances in which they arise, are described below.
When you create an account on ar99o, we collect:
To satisfy anti-money laundering (AML) obligations and verify minimum age, ar99o collects:
For each financial transaction processed through your ar99o account, we collect and retain:
ar99o records all betting and gaming activity associated with your account, including:
When you access ar99o, our servers and analytics systems automatically log certain technical information:
If you contact ar99o support — via live chat, email or any other available channel — we retain records of those communications, including the content of messages, timestamps and the nature of any queries or complaints raised.
The table below sets out the primary purposes for which ar99o processes personal data and the legal basis applied to each:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Contractual necessity |
| Age and identity verification (KYC) | KYC data, registration data | Legal obligation; contractual necessity |
| Processing deposits and withdrawals | Transaction data, KYC data | Contractual necessity; legal obligation |
| Fraud prevention and AML compliance | Transaction data, KYC data, device data | Legal obligation; legitimate interest |
| Providing betting and casino services | Activity data, account data | Contractual necessity |
| Responsible gambling monitoring | Activity data, RG tool settings | Legal obligation; legitimate interest |
| Customer support | Communications data, account data | Contractual necessity; legitimate interest |
| Platform security and technical integrity | Device data, activity data | Legitimate interest |
| Marketing communications (where opted in) | Registration data, activity data | Consent |
| Analytics and platform improvement | Device data, activity data (aggregated) | Legitimate interest |
ar99o does not process personal data for purposes incompatible with those described above without providing a separate notice and, where required by applicable law, obtaining your consent.
ar99o shares personal data with third-party service providers that process data on our behalf under binding contractual arrangements. These providers include:
All service providers are bound by contractual terms that prohibit them from using shared data for any purpose other than fulfilling their contracted service to ar99o.
ar99o may disclose personal data to competent authorities — including law enforcement agencies, financial intelligence units, tax authorities or gaming regulators — where required to do so by applicable law or valid legal process (for example a court order or regulatory request). In such cases, ar99o will disclose only the minimum data required to satisfy the legal obligation.
In the event of a merger, acquisition, restructuring or sale of all or substantially all of the Operator's assets, personal data held by ar99o may be transferred to the successor entity. In such circumstances, this Privacy Policy will continue to govern the processing of that data, or users will be notified of any material changes before they take effect.
ar99o does not sell, rent, exchange or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. This prohibition applies without exception.
ar99o's infrastructure and service providers may be located in jurisdictions outside Pakistan. When personal data is transferred to a jurisdiction that does not provide equivalent data protection standards, ar99o takes appropriate safeguards to ensure that your data remains protected — including the use of contractual data protection clauses with recipient entities.
By using ar99o, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan and that applicable data protection laws in those jurisdictions may differ from those in Pakistan. ar99o applies consistent data protection standards across all processing locations regardless of jurisdiction.
ar99o retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or to comply with applicable legal, regulatory and contractual obligations. The following general retention principles apply:
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
ar99o implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction:
No security system is infallible. In the event of a personal data breach that poses a material risk to affected users, ar99o will take appropriate steps to contain the breach and will notify affected users and relevant authorities in accordance with applicable legal obligations.
Cookies are small text files placed on your device by a website when you visit it. They serve a range of functions — from keeping you logged in between page loads to enabling basic analytics that help us understand how users navigate the platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens | Session / short-term |
| Functional | Remembering currency, language and display preferences | Up to 12 months |
| Analytics | Aggregated usage statistics to improve platform performance | Up to 24 months |
| Responsible Gambling | Storing session timer state and reality-check intervals | Session / account-linked |
You can configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair core platform functionality — you may be unable to remain logged in or complete financial transactions. Analytics and functional cookies can typically be disabled without affecting basic platform access.
Regardless of your location, ar99o recognises the following data subject rights. You may exercise these rights by contacting us at the address set out in Section 14:
You have the right to request a copy of the personal data ar99o holds about you. We will provide this information within a reasonable period (typically 30 days) following identity verification of the requestor.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as email address or residential address, corrections may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (for consent-based processing). This right is subject to limitations — for example, we cannot delete data that we are legally required to retain for AML compliance purposes.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example while the accuracy of data is being contested or while a complaint is under investigation.
Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used and machine-readable format, so that it can be transferred to another service provider where technically feasible.
You have the right to object to the processing of your personal data where it is carried out on the basis of legitimate interest — including profiling for responsible gambling monitoring purposes. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, contact ar99o support as described in Section 14. We may require identity verification before processing any data rights request to prevent unauthorised disclosure.
ar99o is strictly for adults aged 18 years or older — or the higher minimum age required by the Operator's license jurisdiction. We do not knowingly collect personal data from individuals below the minimum eligible age.
Age verification is a mandatory component of the KYC process. Any account found to be registered by or operated on behalf of a person below the minimum age will be closed immediately. Where such an account is identified, all personal data associated with it will be deleted except where retention is required to prevent re-registration or to fulfil a legal obligation.
If you believe that a minor has registered an account on ar99o, please contact us immediately at the address in Section 14.
ar99o reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example changes to the categories of data collected, new sharing arrangements or changes to retention periods — we will provide reasonable advance notice via a prominent platform notification or by email to your registered address.
The "Last reviewed" date at the top of this page reflects the most recent revision. Your continued use of ar99o following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should close your account before the revision takes effect.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact ar99o's support team:
For general platform help, see the FAQ. For information about responsible gambling tools, visit our Responsible Gambling page. For account and betting rules, read our Terms & Conditions.
Questions about how ar99o handles your personal information? Our support team is available 24/7. You can also review our full platform terms or explore the responsible gambling resources available to all registered players.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Gamble responsibly.